Privacy Policy
Learn how we collect, use, and protect your personal information when you use My Campus Plug.
Welcome to My Campus Plug ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform designed specifically for college students.
1. Information We Collect
1.1 Personal Information
We collect information that identifies you personally, including:
Account Information
- • Name, email address, phone number
Contact Information
- • Campus address, dorm room number
- • Preferred delivery location
Communication Preferences
- • Email notification settings
- • Marketing preferences
1.2 Payment Information
- • Credit/debit card information (processed securely through Stripe)
- • Billing address and payment history
- • Transaction records and refund information
1.3 Order and Usage Data
Order Information
- • Products purchased, quantities, prices
- • Delivery preferences and history
Usage Analytics
- • Website usage patterns
- • Device and browser information
1.4 Communications
- Messages sent through our platform
- Customer service interactions and feedback
- Reviews and email correspondence
2. How We Use Your Information
2.1 Service Provision
- • Process and fulfill your orders
- • Manage pickup scheduling and delivery
- • Handle subscription services
- • Provide customer support
- • Send order confirmations and updates
2.2 Account Management
- • Create and maintain your account
- • Authenticate users and prevent fraud
- • Manage user preferences
2.3 Business Operations
- • Analyze usage patterns
- • Conduct research and analytics
- • Manage inventory and products
- • Generate business insights
- • Prevent fraud and ensure security
2.4 Communication
- • Send transactional emails
- • Provide customer support responses
- • Share marketing communications (with consent)
- • Send platform updates and announcements
3. Information Sharing and Disclosure
3.1 Third-Party Service Providers
We share information with trusted service providers who assist in our operations:
3.2 Legal Requirements
We may disclose information when required by law or to comply with legal processes, protect our rights, enforce our Terms of Service, or investigate potential violations.
4. Data Security
4.1 Security Measures
We implement appropriate technical and organizational measures to protect your information:
- • Encryption: Data transmission and storage encryption
- • Access Controls: Limited access on need-to-know basis
- • Regular Audits: Security assessments and vulnerability testing
- • Secure Infrastructure: Reputable cloud service providers
- • Payment Security: PCI DSS compliant processing
4.2 Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Personal Data: Account information is typically retained for 2 years after account closure.
5. Cookies and Tracking Technologies
5.1 Types of Cookies
Essential Cookies
Required for basic site functionality
Performance Cookies
Help us understand visitor interactions
Functional Cookies
Remember your preferences and settings
Marketing Cookies
Deliver relevant advertisements (with consent)
5.2 Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may limit site functionality.
6. Your Rights and Choices
6.1 Access and Correction
- • Access your personal information
- • Correct inaccurate information
- • Update account details and preferences
6.2 Data Portability
Request a copy of your personal information in a structured, commonly used format.
6.3 Deletion Rights
Request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
6.4 Communication Preferences
- • Opt out of marketing communications
- • Modify email notification settings
- • Unsubscribe from newsletters
6.5 Account Closure
You may close your account at any time by contacting us atprivacy@mycampusplug.com
7. Children's Privacy
Our services are intended for college students who are typically 18 years or older. We do not knowingly collect information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
8.1 Right to Know
You can request information about:
- Categories of personal information collected
- Sources of personal information
- Business purposes for collection
- Categories of third parties sharing information
8.2 Right to Delete
You can request deletion of your personal information, subject to certain exceptions.
8.3 Right to Opt-Out
You can opt out of the sale of personal information. Note: We do not sell personal information.
8.4 Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
To exercise these rights, contact us atprivacy@mycampusplug.com
9. International Users
9.1 Data Transfers
Your information may be transferred to and processed in the United States, which may have different privacy laws than your country of residence.
9.2 EU/UK Residents (GDPR)
If you are located in the EU or UK, you have additional rights:
- • Right to rectification
- • Right to erasure
- • Right to restrict processing
- • Right to data portability
- • Right to object to processing
- • Right to withdraw consent
Legal Basis for Processing
We process your information based on:
- Contract performance (providing our services)
- Legitimate interests (business operations, fraud prevention)
- Legal compliance
- Your consent (marketing communications)
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of material changes via email or platform notification
- For significant changes, we may seek your renewed consent
11. Contact Information
11.1 Privacy Questions
Response Time
We will respond to privacy requests within:
- 30 days for general inquiries
- 45 days for complex requests
- As required by applicable law
12. Compliance Information
This Privacy Policy is designed to comply with:
- • General Data Protection Regulation (GDPR)
- • California Consumer Privacy Act (CCPA)
- • Family Educational Rights and Privacy Act (FERPA)
- • Texas Identity Theft Enforcement and Protection Act
- • CAN-SPAM Act
- • Other applicable privacy laws
Effective Date: August 1, 2025
By using My Campus Plug, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.